Octet

Phones, printers and cameras drop on every floor at once

IncidentWorking

The ticket

At 09:40 phones, printers and cameras across all four floors go offline together. PCs in VLAN 10 still work, and you can still SSH to every switch over the management VLAN 99. The only change today: a technician connected SWLAB, a switch borrowed from the lab, to a spare wall port on ASW3 to give a test bench network access. The campus runs VTP version 2 with DSW1 as server and the access switches as clients.

Gi1/0/40plugged in 09:37DSW1VTP serverASW1VTP clientASW2VTP clientASW3VTP clientSWLABborrowed from the lab

Step 1 of 4

Several VLANs fail on every switch at the same moment. What do you check first?