Octet

A one-line ACL meant for guests takes the whole branch offline

TroubleshootingCore

The ticket

Security asked for the branch guest subnet 10.1.30.0/24 to be blocked from the HQ server subnet 10.2.50.0/24. At 14:05 an engineer applied this on HQ router R2, inbound on the WAN link to the branch:

Cisco IOS
ip access-list extended BLOCK-GUEST
 10 deny ip 10.1.30.0 0.0.0.255 10.2.50.0 0.0.0.255
!
interface GigabitEthernet0/0/1
 ip access-group BLOCK-GUEST in

Less than a minute later monitoring shows the whole branch unreachable: staff, guests, the branch router itself. The branch reaches the internet through HQ, and R1 and R2 run OSPF over the WAN /30.

Gi0/0/2Gi0/0/1Gi0/0/110.0.12.0/30Gi0/0/0Gi1/0/48Gi1/0/5Gi1/0/6R2HQ RID 10.255.0.2SRV110.2.50.0/24R1branch RID 10.255.0.1SW1GUEST1VLAN 30 10.1.30.0/24STAFF1VLAN 20 10.1.20.0/24

Book 8.5 Example SystemsBook 3.4 Routing

Step 1 of 3

The outage started right after the change. What do you do first?