Octet

Downloads from HQ stall over the VPN after a firewall change

IncidentWorking

The ticket

Since Tuesday, branch users say the HQ file server and intranet on SRV1 are "half working". Logins and small pages load, but file downloads stall at 0 percent and some pages never finish. Uploads from the branch to HQ work. The VPN is a VTI between R1 and R2 with ip mtu 1400 on both Tunnel0 interfaces and no other tuning. It has not changed in months. On Tuesday the security team pushed a rule base cleanup to FW1, which sits between SRV1 and R1.

Gi0/0/0Gi0/0/0VTI 172.16.12.0/30Gi0/0/110.0.0.0/3010.1.0.0/24Gi0/0/110.2.0.0/24INETR1HQ Tunnel0 ip mtu 1400R2Branch LAN 10.2.0.1FW1Rule cleanup on TuesdaySRV110.1.0.10PC110.2.0.25

Book 5.2 Reliable Byte Stream (TCP)Book 3.3 Internet (IP)

Step 1 of 3

Small things work and large transfers from HQ stall. What do you suspect, and what do you test first?