Downloads from HQ stall over the VPN after a firewall change
IncidentWorking
The ticket
Since Tuesday, branch users say the HQ file server and intranet on SRV1 are "half working". Logins and
small pages load, but file downloads stall at 0 percent and some pages never finish. Uploads from the
branch to HQ work. The VPN is a VTI between R1 and R2 with ip mtu 1400 on both Tunnel0 interfaces and
no other tuning. It has not changed in months. On Tuesday the security team pushed a rule base cleanup
to FW1, which sits between SRV1 and R1.
Step 1 of 3
Small things work and large transfers from HQ stall. What do you suspect, and what do you test first?