A printer that keeps dropping off and coming back
TroubleshootingWorking
The ticket
Since Monday, print jobs to the finance printer at 10.20.0.120 fail several times a day, then start
working again on their own. The printer's display shows no errors and its link light never goes out.
VLAN 20 is 10.20.0.0/24 with its gateway and an IOS DHCP pool on DSW1. The printer was installed last
week by the vendor's engineer with a static address. You work from a PC in the management VLAN, one routed
hop away from VLAN 20.
Step 1 of 4
The printer drops off and recovers by itself, with no link flaps. Where do you start?