Octet

A printer that keeps dropping off and coming back

TroubleshootingWorking

The ticket

Since Monday, print jobs to the finance printer at 10.20.0.120 fail several times a day, then start working again on their own. The printer's display shows no errors and its link light never goes out. VLAN 20 is 10.20.0.0/24 with its gateway and an IOS DHCP pool on DSW1. The printer was installed last week by the vendor's engineer with a static address. You work from a PC in the management VLAN, one routed hop away from VLAN 20.

Gi1/0/1Gi1/1/1Gi1/0/2Gi1/1/1Gi1/0/14Gi1/0/31DSW1Vlan20 10.20.0.1 and DHCPASW1ASW2PRN1Printer static .120PC7Hot desk laptop DHCP

Book 3.3 Internet (IP)

Step 1 of 4

The printer drops off and recovers by itself, with no link flaps. Where do you start?